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Duty Manager

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The Grand Hotel

A people focused, socially responsible and environmentally conscious hotel.

Brighton and Hove


On location


Full-time


From £30000 per year


Duty Manager at The Grand Hotel: Brighton

Intent and passionate to create an unforgettable experience for our guests, we are looking for an experienced customer service professional with a fabulous and engaging personality to join our growing team as a Duty Manager. 

The Grand Brighton, we are the name drop everyone wants to make! We are the original palace by the sea. And if we’re not on your bucket list already, you should make some space on it. The Grand is at the centre of a thousand tales, the location of a million memories and a champion for all things Brighton & Hove. We are fizzing with anticipation and excitement for the next stage of our own journey…Is it time to start the next chapter in yours? 

Don’t let the exciting opportunity to join our #exceptionalteam in the role of Duty Manager pass you by. We’re progressive, independent, and free-spirited - it’s just the fabric of the building that’s historic, not our approach to business! If you’re looking for the #bestplacetowork, look no further! 

Duty Manager: Responsibilities

Reporting directly to Hotel Manager, your position is a key contributor to the hotels' success. Your primary focus in your role as Duty Manager, working alongside the operational managers, is to ensure the perfect execution of the hotel’s operation, ensuring we are delivering exceptional standards and a fantastic, authentic, and memorable service to every guest, in a safe and welcoming environment. In our 24-hour business, our Duty Manager will mainly cover evenings and weekends when business is at its peak. 

In return for your passion and commitment, we offer a great package including a share of the service charge, private medical plan, cash back health plan, discounted use of hotel facilities, enhanced workplace pension & life assurance, salary sacrifice schemes (covering mobile phones, technology and white goods amongst others), employee assistance programme, and a high street, local attraction & retail perks and discount programme. 

The ideal Duty Manager will understand what amazing hospitality looks like, have a passion for exceptional customer service, thrive in a busy environment and have a positive relentlessness to work at their best every day. As part of your role, you will be responsible for managing any emergency situations that occur during your shift, so experience in crisis management and evacuations is important.

Duty Manager: Requirements

You will have a minimum of 3 years proven management experience in a high-volume customer service environment, ideally within the hospitality or service industry. We’re looking for candidates who can show they are: 

  • a strong and charismatic people person able to communicate across at all levels 
  • emotionally intelligent – with an understanding of what makes individuals “tick” 
  • forward thinking with a focus on exacting standards of operation – a passion for standards and service 
  • quality focused – understanding the needs of the customer and is happy to be targeted on providing great service
  • calm and assured under pressure – well organised and structured in approach.


If you are truly passionate about delivering the highest standards and see yourself as part of a diverse, award-winning team who deliver amazing hospitality consistently, then apply to be our Duty Manager now, this IS a step worth taking! 

#knowwhereyoubelong 
We are committed to fostering a culture where everyone can be their full self, contribute and feel like they truly belong working here at The Grand, and we welcome applications from all backgrounds to broaden the diversity within our teams. We work to ensure that our recruitment processes are as inclusive as possible for everyone, including making adjustments for people who have a disability or require additional support. If you would like us to make any adjustments during the application process, please do contact us at info@grandbrighton.co.uk 

Salary £30,000 / Year + Tips & Bonus
Schedule - Full Time
Experience - Minimum 3 years of experience