Customer Care Professional
Do the right thing for our customers, our company and your career.
The European Product Centre of Excellence team look after the end-to-end processing of the Corporate Purchasing Solutions products. We look after external and internal Business 2 Business customers as well as working with Global Corporate Payments & Global Merchant Services for nine European markets. The team is multi-functional and able to work different tasks so the successful candidate would need to be able to reprioritize quickly.
We are looking for a German & English speaker.
Responsibilities include (but are not limited to):
Inbound and outbound call handling Customer Service and maintenance functionality Email management Risk and Credit Management
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have... the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
90% email based, 10% phone based
Mon-Fri 35 per week
Excellent communication skills along with problem solving skills Globestar, CARE, CAS, and merchant experience an advantage Corporate experience an advantage Fluent in English & German (other languages such as French, Spanish, Swedish or Dutch are an advantage) The ability to work within tight timeframes Being able to work as a team
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on