Customer Assistant-Operations/Warehouse-Brighton

M&S logo

M&S

Brighton


Full-time


Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver 'best in town' standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve


Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets... priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices


Key Capabilities

  • Understands how M&S operates,it'sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection


Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles


Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG


Benefits

Benefits Previous Mental Health Support Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family. Giving Back Support charities you care about the most by donating through your pay or even volunteer for them for one day. Financial Wellbeing Access to information and support to help you manage your finances from long term savings to managing your debt or money worries. Celebration Time Celebration time provides additional time off (up to one day per year) for a special occasion. Virtual GP service Free and unlimited access to a qualified GP for all UK colleagues and their families. Pay Our salaries are competitive and reviewed every year. Colleague Discount Receive 20% discount in-store and online for you and a partner or family member. Holidays A minimum 28 days' statutory holiday per year, pro-rata if you're part time. Holiday Buy You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements. Bonus We have discretionary bonus schemes depending on the role that you do and the performance of our business. Pension If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at Life Assurance Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times. Sharesave Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back. Sharebuy Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment. My Choices Enjoy savings on everyday costs to holidays, recognise your colleague's success and get more information and support on your wellbeing & benefits. Cycle to Work Hire a bike and accessories through Cycle to Work and save on tax and national insurance. SmartTech Buy the latest technology with interest free financing directly from your salary. Health & Wellbeing Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products. Mental Health Support Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family. Giving Back Support charities you care about the most by donating through your pay or even volunteer for them for one day. Financial Wellbeing Access to information and support to help you manage your finances from long term savings to managing your debt or money worries. Celebration Time Celebration time provides additional time off (up to one day per year) for a special occasion. Virtual GP service Free and unlimited access to a qualified GP for all UK colleagues and their families. Pay Our salaries are competitive and reviewed every year. Colleague Discount Receive 20% discount in-store and online for you and a partner or family member. Holidays A minimum 28 days' statutory holiday per year, pro-rata if you're part time. Holiday Buy You can reduce your salary in exchange for up to one contractual week of additional holiday, subject to eligibility and National Living Wage requirements. Bonus We have discretionary bonus schemes depending on the role that you do and the performance of our business. Pension If you save 3% of your pay into our Pension Saving Plan we will add an extra 6%. More details at Life Assurance Free cover of two times your annual salary up to age 70. If you pay into our Pension Saving Plan we double this to four times. Sharesave Allows you to save between £5 and £500 per month for three years with the option to buy shares at a 20% discount – or simply take your savings back. Sharebuy Invest between £10 and £150 each month from your gross salary to buy M&S shares and build up an investment. My Choices Enjoy savings on everyday costs to holidays, recognise your colleague's success and get more information and support on your wellbeing & benefits. Cycle to Work Hire a bike and accessories through Cycle to Work and save on tax and national insurance. SmartTech Buy the latest technology with interest free financing directly from your salary. Health & Wellbeing Save money on you and your families medical and dental expenses. Get great discounts on gym memberships, active wear, and health products. Mental Health Support Free 24/7 support from our expert health and wellbeing partners PAM Wellbeing - including free counselling and CBT as well as support for your family. Giving Back Support charities you care about the most by donating through your pay or even volunteer for them for one day. Financial Wellbeing Access to information and support to help you manage your finances from long term savings to managing your debt or money worries. Celebration Time Celebration time provides additional time off (up to one day per year) for a special occasion. Virtual GP service Free and unlimited access to a qualified GP for all UK colleagues and their families. Next