Sales Consultant

Homebase logo

Homebase

Hove


Full-time


About the role:

As a Sales Consultant your role will be to deliver a Homebase journey to our customers, ensuring they receive a great and memorable service right from the very start of their journey while choosing their new kitchen and bedroom. Your role will be to understand the customers' requirements and be able to convert them into inspiration designs.

Key responsibilities of our Sales Consultant:

Deliver memorable service and an outstanding customer experience through the Homebase customer journey to deliver both my personal targets and support the total Showroom targets

  • Support Showroom Advisors and other Team Members taking leads through observational coaching and recognise their performance when appropriate
  • Find inspirational solutions for our customer's projects, providing an industry leading service, from the first meeting, right through to a full aftercare service
  • Promote all of our services including finance and installation (where available), and follow process... to ensure remedial costs are minimised
  • Support the Store Manager with the delivery of effective communications to ensure the showroom team are fully engaged and are kept up-to-date on all new products and services
  • Be aware of the external sales environment /carry out competitor visits using the observations to support Homebase performance
  • Have overall responsibility for the standards on our showroom, including the implementation of promotions
  • Ensure all customer journey data is on the CRM system in line with company requirements and GDPR guidelines


What we are looking for in our Sales Consultant:

Previous experience within a sales targeted environment

  • Experience with a customer experience environment
  • Experience of Using CAD to design for a third party
  • Strong communication and relationship building
  • Commercially aware
  • Self-motivated


Benefits of becoming our Sales Consultant:

Commission Scheme

  • days' holiday plus Bank holidays
  • Uncapped Staff discount
  • Company Pension & Life Assurance
  • Bupa Anytime Healthline
  • Bupa Discount Portal
  • Discretionary Bonus (paid quarterly